Terms and Conditions

Effective date: 8th day of August, 2026

These terms and conditions (the "Terms and Conditions") govern the use of www.savonnenm.com (the "Site"). This Site is owned and operated by SAVON NENM LLC. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of SAVON NENM LLC and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Age Restrictions

The minimum age to use our Site is 14 years old. By using this Site, users confirm that they are over 14 years old. We do not assume any legal responsibility for false statements about age.

Accounts

When you create an account on our Site, you agree that:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods and Services

These Terms and Conditions govern the sale of goods and services available on our Site.

Goods
Our offerings may include, without limitation: handcrafted soaps; facial and body cleansers; exfoliating scrubs; body butters; hydrating and treatment oils; herbal-infused hair and scalp treatments; candles and aromatics; curated wellness bundles; and eco-friendly accessories (such as washcloths, wooden soap dishes, and skincare tools).

Services
Our services may include personalized skin guidance and ritual curation; non-invasive facial and wellness sessions using our products; bespoke skincare support; educational sessions on plant-based skincare and self-care practices; and events, demonstrations, or consultations.

All information, descriptions, and images related to our goods and services are provided as accurately as possible; however, we do not warrant that such information is free from error. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject, or cancel any order where necessary. If your order is canceled after payment has been processed, we will refund the amount paid.

Third-Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

How to Cancel
- Sign in to your account, go to Subscription settings, and select "Cancel"; or
- Email support@savonnenm.com with the subject line "Subscription Cancellation"; or
- Call us at (855) 472-8666 during business hours.

For verification and security, we may require additional confirmation before processing your request.

Effective Date of Cancellation
Cancellation takes effect at the end of the current billing cycle. You will retain access through the end of your paid term. No prorated refunds are provided for partial periods unless required by applicable law.

Automatic Renewal Terms
By maintaining an active subscription, you authorize SAVON NENM LLC to charge the payment method on file for each renewal period.

Refunds
We generally do not issue refunds for partial subscription periods or unused services once a billing cycle has commenced, except where required by law or in cases of verified billing error.

Payments

We accept the following payment methods on our Site:
- Credit and debit cards (Visa, MasterCard, American Express, Discover);
- PayPal; and
- Stripe.

When you provide payment information, you authorize our use of and access to the payment instrument you have chosen. You authorize us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

Delivery will take place as soon as reasonably possible, depending on the delivery method selected and subject to our carriers' timelines. Delivery times do not include weekends or statutory holidays and may vary due to unforeseen circumstances. You may be required to pay delivery charges in addition to the price for the goods you purchase. For details, please see our Shipping Policy page.

If you purchase goods for delivery to a destination outside the United States, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes.

Refunds and Returns

Refund requests for goods must be made in accordance with our Return Policy. Items must meet the eligibility requirements stated therein. Please refer to our Return Policy page for full details and instructions.

Services purchased on our Site are generally non-refundable unless required by applicable law or otherwise stated in writing.

Consumer Protection Law

Where consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation.

Links to Other Websites

Our Site may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third parties before using their sites.

Limitation of Liability

To the maximum extent permitted by law, SAVON NENM LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, or expenses (including legal fees) arising from or related to your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you agree to indemnify and hold harmless SAVON NENM LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law principles.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision will be deemed severed and will not affect the validity and enforceability of the remaining provisions.

Changes

We may amend these Terms and Conditions from time to time to remain compliant with the law and to reflect changes in how we operate our Site. We will notify users by email or by posting a notice on the Site when material changes are made. The effective date at the top of this page will be updated accordingly.

Contact Details

Please contact us if you have any questions or concerns.

(855) 472-8666
legal@savonnenm.com
Sonoma County, CA, USA

You can also contact us through the feedback form available on our Site.